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TOPIC: Re:frustration!
#9893
lolabear (User)
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frustration! 1 Month, 2 Weeks ago Karma: 17  
So i went to target to hit up the glade deal again and use some more of my johnsons q's. i also bought some clearance clothes for the kids for xmas, all under $2! well i go to check out and i was freaking out looking for my check card so i was getting my check book out while she was ringing me up. she gave me the total and i paid by check. then she hands me back of my q's and said i cant use them b/c not all the johnson products i got are in the pic! i got soothing naturals body wash too. i told her it says ANY johnsons baby product and why didnt she tell me that before. so she calls a mgr over and says "she used coupons on the glade and then got a gc" he said thats fine. then she said about the buddies and the soothing naturals and he said no you cant use them b/c theyre not $1, i told him to adjust the q down and he said they cant do that which is BS b/c theyve done it before. i said fine i want to return them b/c she should have told me BEFORE i paid, not after! obviously if im handing her coupons for something i intended to use them and bought the items for that reason! and to top it all off NEITHER of my gift cards worked, i knew one wouldnt but NEITHER of them did! so stupid. i still think she screwed up b/c i dont know my total is $45, im going to look over my reciept now. some days i hate shopping!!!
 
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#9898
cent_saving_mom (Admin)
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Re:frustration! 1 Month, 2 Weeks ago Karma: 37  
Contact Target corporate that was incorrect. She definitely should have advised prior to taking your payment that she was not accepting those coupons and for what reasoning. Some days couponing can be a real PIA but we all know it's worth it. Chalk it up to a bad coupon day and move on. I'm tired of letting some of these stores lack of coupon knowledge eat at me.
 
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~Kristi~

Do you want a free $10. If so signup at Facecard for a free prepaid Mastercard & $10 will be added to your card after activation. No limit per household, available to anyone 13+. Perfect for kids allowance. Please use referral code: HOLIDAY KR - I appreciate it!
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#9908
lolabear (User)
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Re:frustration! 1 Month, 2 Weeks ago Karma: 17  
i did e-mail corporate last night and told them about what happened. for awhile i was really liking target better than wal mart but lately its been a pain. but when things do work out it is really worth it. i wonder what corporate will say about it.
 
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#9915
cent_saving_mom (Admin)
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Re:frustration! 1 Month, 2 Weeks ago Karma: 37  
I can relate a few of my last trips to Target could have been better. Last night the guy pushed K1 on over half my TGIF Q's than stopped because on the coupon it says limit 1 per purchase and he asked some other guy I swear could have been the janitor. He said they wouldn't take them because they could be photocopied! So I had 8 different coupons I couldn't use and ended up using all my GC and paying $10 OOP so something is going back needless to say. If they keep messing me up like this I'll never get that Dyson Vac. LOL.
 
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~Kristi~

Do you want a free $10. If so signup at Facecard for a free prepaid Mastercard & $10 will be added to your card after activation. No limit per household, available to anyone 13+. Perfect for kids allowance. Please use referral code: HOLIDAY KR - I appreciate it!
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#9925
lolabear (User)
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Re:frustration! 1 Month, 2 Weeks ago Karma: 17  
lol well we wouldnt want that! its obvious when they are photocopied, i dont see why people think they are copied just b/c theyre printed. like we have no other way of printing more than 2.

well here is the e-mail i got back from corporate:

Dear Michelle Klingbeil,

I'm glad you've taken the time to write us about your experience. We're sorry you didn't receive the type of service you've come to expect at Target.

We know the importance of having well-trained team members. And I know it can be frustrating if you receive inconsistent information about our services. Hearing your comments is very important to us and I've shared them with the Lancaster East Target Store's Leadership team for further review.

Our Guest Experience Leadership team is dedicated to providing you with the service you deserve. If you ever have any questions or concerns about our merchandise or services, please visit Guest Service and speak with the Guest Service Team Leader. They'll do their best to help you. You can also call our Guest Relations team at (800) 440-0680. Either way, we're here to help!

Thanks for helping us make Target even better.

Sincerely,

Jason
Target Guest Relations www.target.com
[THREAD ID:1-5MA99O]

so that was a whole lot of nothing and probably next time i go in all the cashiers will be mad at me b/c i complained lol
 
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