Tuesday, 16 February 2010 09:09
Written by cent_saving_mom
Recently one of the readers here at More Than Cents emailed me asking if I knew why her local Hy-Vee store would no longer accept internet printable coupons from Smart Source. Aside from a recent spike in fraudulent coupons with the Smart Source label I was unsure just why her store had stopped accepting these coupons. With the assistance of Tracie the Kansas City Penny Pinchin' Mama I can now share an official statement from Hy-Vee in regards to this situation.
Our individual stores have the authority to determine their own policies and practices when it comes to the redemption of internet coupons. Some stores have put restrictions on the redemption of internet coupons due to issues with fraud and the difficulty involved in sorting out legitimate coupon offers from counterfeit scams. We understand that this may be disappointing to customers who believe they’ve discovered a great coupon deal on the internet; ultimately, however, the store is the one left holding the bag when manufacturers refuse reimbursement for counterfeit coupons. To avoid this scenario, some stores have opted to refuse all coupons from sources such as that are known to have trouble with fraudulent coupons.
I would suggest that concerned customers talk to the store director or manager of store operations at their Hy-Vee stores regarding each store’s coupon policy.
Thanks again to Tracie and Hy-Vee for providing an official answer to this readers question.
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